Privacy policy

This privacy policy is for this website www.pureurbanmassage.com and served by Christina Warren and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

How will I use and store your data?

Your privacy is of utmost importance. I am currently taking steps to become fully GDPR compliant.

I will never share your personal details with anyone. If I need to share your details with a 3rd party for example your doctor, I will always ask for your permission first.

With your permission, I may contact you via text message to confirm appointments.  I do not use any third party email marketing programme and do not send out newsletters. With your permission, I may send you emails directly from my inbox about specific wellbeing advice, for example stretches or use of a foam roller, or to assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.

All handwritten personal data (consultation form) that I collect about you is stored in a fireproof locked filing cabinet under a personal file under your name. Case notes written after appointments are written and stored electronically.  My electronic devices are password protected.

I will hold this data for as long as deemed necessary by my insurance company. I will then shred any paper files and I will delete you from my contacts list on all my electronic devices.

The information you supply by filling in any form on this website will be emailed directly to me and not stored on this website. I use your information to give you the best possible service.

View, change or request deletion of your personal information

At any time, you can request to view, update, delete your personal details or report a data breach, if you are concerned that one a has taken place.  Please contact me by e-mail to make any requests regarding the personal details I hold for you or to report a data breach. You can also contact ico.org.uk for the latter. You can read more about your data protection rights here. Your records are accessed by myself, for clinical purposes.  I am legally bound by my insurance company to hold your case notes for 7 years. I can therefore only shred the case notes 7 years after your last appointment.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. We also adhere to the General Data Protection Regulations (GDPR) 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

With your permission, I may contact you via text message to confirm appointments.  I do not use any third party email marketing programme and do not send out newsletters. With your permission, I may send you emails directly from my inbox about specific well-being advice, for example stretches or use of a foam roller, or to assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website or its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Cookies & Analytics

Like many websites, we use Google Analytics to measure how the site is used. The information we gather cannot be used to identify you; the system uses cookies to build aggregated data such as the numbers of pages that visitors read, the numbers of visits referred by each major search engine and to distinguish between new visits and repeat visits.

This website does not use any other cookies.

Cookie Usage

From Google’s information about the cookies the system sets in your browser:

Google Analytics code uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables

Google Analytics sets the following cookies:

Cookie Name Default Expiration Time Description
__utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

Taken from
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

You can use your browser’s settings to prevent this, or any, site setting cookies, though be aware that some sites may rely on cookies to function properly. Google has also developed a browser add-on that allows you to turn off Google Analytics completely for your browser: https://tools.google.com/dlpage/gaoptout?hl=en